Deciding to begin mental health treatment is a big step, and you don’t have to do it alone. Our team will guide you from the very first call through your safe arrival and program start, making every part of the process clear and supportive.

Call us: 877-679-2964

Email: MH@firstcityrecoverycenter.com

When you reach out, you’ll speak with a trained admissions specialist who will learn about your symptoms, history, and goals. Together, we’ll identify the right level of care, review financial details, and coordinate next steps so you can focus on feeling better.

Experiencing a mental health crisis or self-harming behavior? Call or text 988 for the National Suicide & Crisis Lifeline.

Admissions Process in Three Easy Steps

Admissions Process

Confidential Phone Assessment

We’ll talk through what you’re experiencing, your medical and treatment history, current medications, safety concerns, and any preferences you have for care. This helps us recommend the most appropriate level of support.
Admissions Process

Insurance Verification and Financial Review

With your permission, we verify your insurance benefits and outline expected out-of-pocket costs in plain language. We’ll also discuss payment plans and financial assistance options if needed, so there are no surprises.
Admissions Process

Admission Coordination

We help confirm your start date, coordinate travel and arrival logistics, and make sure you have everything you need for a smooth check-in.

Our Admissions Checklist

• Free, confidential phone assessment

• Free verification of benefits and a clear cost overview

• Personalized recommendations for level of care

• Payment plan and financial assistance options

• Travel guidance and arrival coordination

Levels of Care We Offer

Residential Treatment (MH RES): 24/7 support, structured daily programming, and a therapeutic environment that promotes stability and healing.

Partial Hospitalization (MH PHP): Full-day treatment with clinical structure while you return to a supportive home or housing setting in the evenings.

Intensive Outpatient (MH IOP): Several therapy sessions each week that fit your schedule, with a strong focus on skills, accountability, and progress.

After You Call

• We finalize your individualized plan and start date

• You’ll receive packing guidance and a what-to-bring checklist

• Our team confirms transportation and arrival details

• On admission day, you’ll complete a warm, supportive intake and meet members of your care team

What to Bring

• Current medications in original bottles

• Photo ID and insurance card

• Comfortable, season-appropriate clothing and shoes

• Basic toiletries (alcohol-free)

• Personal essentials you use for daily routines

If you’re unsure about an item, ask your admissions specialist, and we’ll help you decide.

Insurance and Payment

We work with many insurance plans and will verify your benefits at no cost. If you don’t have insurance or have a high deductible, we’ll talk through payment plans and other options so finances don’t stand in the way of care.

Travel and Arrival Support

Whether you’re local or coming from out of town, we’ll help you plan your arrival and make check-in simple. If you need transportation guidance or have accessibility needs, let us know, and we’ll accommodate you

Your Care Team

From admissions to discharge planning, you’ll be supported by licensed clinicians, medical and nursing staff, and dedicated case managers focused on your goals and safety.

Ready to Start?

The best time to get help is now. A 10-minute call can set your plan in motion.

Call 877-679-2964 or email MH@firstcityrecoverycenter.com to begin.

 

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